Privacy Policy

RenewAlliance Inc DBA TautUSA ("company," "us," or "we") has created this Privacy Policy to inform you about how your personal information is collected, used, and shared when you visit or make a purchase from www.renewalliance.com (the “Site”).  It also explains how such information may be used by our company and/or other persons or entities with whom such information may be shared.  The protection of your information is very important to our company.  We are committed to protecting the privacy and security of individuals and companies who visit our website.



PERSONAL INFORMATION WE COLLECT 


1. When visiting our website to participate in the VIP program, email alerts, subscription program, newsletter, auto-ship program , any form of inquiries, process your sales order or any sales assistance, you will be asked to provide information that can identify you such as name, postal address (including billing and shipping addresses), telephone number, e-mail address, credit card number, and user name (collectively referred to as “information”). By choosing to enter and submit the requested Personal Information when prompted, you consent to the use of your Information by us, our associates and partners for the purpose of providing the services and products to you.

2. When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view on our website, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse our Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and payment information (including credit card numbers, PayPal, Amazon Pay, Recharge, etc.), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. By choosing to enter and submit the requested Personal Information when prompted, you consent to the use of your Information by us, our associates and partners for the purpose of providing the services and products to you.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

a. Communicate with you;

b. Screen our orders for potential risk or fraud; 

c. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products, services, programs, and offers that we believe may be of interest to you via e-mail, SMS, telephone or postal mail;

d. Send you information about your relationship or transactions with us;
e. Facilitate our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns; and

f. Allow you to participate in our Affiliate and Ambassador Programs, contests and similar promotions and to administer these activities (some of these activities have additional rules, which could contain additional information about how we use and disclose your information, so we suggest that you read these rules carefully).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Our Site may contain links to websites operated and maintained by other third parties and our partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Site, or for the privacy practices of third party Internet advertising companies. The inclusion of a link on the Site does not imply endorsement of the linked site by us.

We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visit to the Site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser.

We may use third-party apps for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns;



SHARING OF INFORMATION

We may disclose your information:


-to companies that are affiliated with us, that is, are part of the RenewAlliance family of companies;

 

-to third-party service providers who provide services to us, such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, customer service, e-mail delivery services, credit card processing, auditing, training, and other similar services. (These third parties will be supplied with, or have access to, your information for the purpose of providing these services to us or on our behalf);
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


- to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and as we believe necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

ACCESS

We provide you with options through the Site for reviewing, correcting, updating or otherwise modifying information that you have previously provided through the Site. If you registered with the Site, you may view, change, modify or remove certain information contained in your personal profile by using the tools found within the Site. We will endeavor to comply with your request as soon as reasonably practicable. However, we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. We also reserve the right, from time to time, to re-contact former Site visitors and users. Finally, we are not responsible for removing information or causing information to be removed from the databases or other records of third parties (including vendors, and service providers) with whom we have already shared your Information.


RETENTION

We will retain your Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

THIRD PARTY LINKS

Our Site may contain links to websites operated and maintained by other third parties and our partners. We are not responsible for the privacy practices of websites operated by third parties that are linked to or integrated with our Site, or for the privacy practices of third party Internet advertising companies. The inclusion of a link on the Site does not imply endorsement of the linked site by us.


THIRD-PARTY AND BEHAVIOURIAL ADVERTISING

We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visit to the Site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser.

As described above, we may use the collected Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 


ACCESS & YOUR RIGHTS


We provide you with options through the Site for reviewing, correcting, updating or otherwise modifying information that you have previously provided through the Site. If you registered with the Site, you may view, change, modify or remove certain information contained in your personal profile by using the tools found within the Site. We will endeavor to comply with your request as soon as reasonably practicable. However, we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. We also reserve the right, from time to time, to re-contact former Site visitors and users. Finally, we are not responsible for removing information or causing information to be removed from the databases or other records of third parties (including vendors, and service providers) with whom we have already shared your Information.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of eighteen (18). 

SECURITY

We use reasonable organizational, technical and administrative measures to protect your information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.

CHOICE

To opt out of receiving marketing and/or promotional offers from us, you may (1) follow the "unsubscribe" instructions contained in any such emails you have received, (2) if you have registered with our Site, you may use the available functionality to opt out from receiving such messages, or (3) send us a request at the address in the Contacting Us section below. We will endeavor to comply with all requests as soon as reasonably practicable.

UPDATES TO THIS PRIVACY STATEMENT

From time to time we may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. Your interaction with us following these changes means that you accept the revised Privacy Statement.

CONTACTING US

If you have any questions about this Privacy Statement, please e-mail us at hello@renewalliance.com, or mail to: RenewAlliance Inc., 1621 - 11th Ave. SE, Suite 122, Bellevue, WA 98004, Attn: Sales Department
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